April 3, 2020 OSP

Dear OSP Families,
During these unprecedented times, we are sure that you have questions about COVID-19 and how it will affect your or your children’s orthodontic care. Our staff have put together this list of FAQs to help answer some of your concerns.

Orthodontic Smile Practice is closed temporarily due to COVID-19 Coronavirus

How long will you be closed for?

Unfortunately, all our practices are closed for new or regular appointments until further notice. However, we are still available to assist those who have urgent problems with their current treatment. We encourage those patients to call 8296 5683 or email us at smile@osp.dental

We are closely monitoring the ongoing crisis and, following on from the advice from health regulators, we will reopen as soon as is permitted. We will also continue to provide regular updates on our Instagram and Facebook pages.

Why does my Orthodontic office need to close?

Both state and federal regulatory bodies have recommended cessation of elective or ‘non-urgent’ medical procedures to reduce the spread of COVID-19. Orthodontic treatment falls under elective treatment and therefore we have been advised to close our doors for now. 

What do I do with my plate or appliance (braces)?

Happy smiling girl with dental braces and glasses. Young cute caucasian blond girl wearing teeth braces and glasses.

We encourage you to be extra careful in looking after your appliances to reduce the risk of breakages. This includes limiting hard or sticky foods; such as pork crackling, pizza crusts and lollies. Regular brushing with a fluoride toothpaste, as well as flossing, will help to minimise the risk of damage to your tooth enamel and gums during your treatment.  

The reason we schedule 4-6 weekly appointments is so we can readjust and tighten your appliance. Therefore, a delay in appointment time will simply mean a potential increase in treatment duration. You should also continue your elastic wear, if applicable, as prescribed by your Orthodontist. 

I have a poking wire or another type of irritation – what do I do?

Most orthodontic ’emergencies’ are often not serious and many can be managed at home with the use of orthodontic wax (provided at your banding appointment or available from your local pharmacy). A poking wire or a broken bracket is unlikely to cause significant problems with your treatment, however, if you are concerned then please email us at smile@osp.dental with a clear image of the area of concern and we will be in contact with you with your various options for getting out of trouble.

I was meant to begin treatment soon!

We understand that beginning orthodontic treatment is a big step and we are thrilled to be starting that journey with you. However, a delay of a few weeks or months will have little to no impact on your overall treatment. When this crisis is under control and we are permitted to resume normal practice, we will be ready for you! If you do have any concerns at this stage please do not hesitate to contact us, to discuss your individual case with our Orthodontists. 

I was meant to have my brace removed soon!

Unfortunately, the removal of braces, including the cleaning of bonding materials and the polishing of your teeth produces aerosols. These aerosols have been shown to contain biological agents, including viruses. Therefore, under the guidelines from the governing dental regulatory bodies we are unable to remove your brace until we have been cleared to re-open. And again, it is very important to keep up your regular tooth brushing in order to minimise the risk of damage to your tooth enamel and gums.

What about my routine retainer check appointment?

While these appointments are both important and necessary for the continuation of your treatment, they are also deemed non-urgent or elective treatments. Therefore, we have rescheduled all retainer review appointments to a later date, and we will be in contact to confirm all deferred appointments when we return to normal practice functionality. 

I lost my removable retainer / have broken my fixed retainer!

We always recommend you follow your Orthodontist’s instructions in regard to retainer wear. Each case is unique and we suggest you contact us via email (smile@osp.dental ) or phone (8296 5683) so we can assist you directly on a case-by-case basis. 


Don’t forget to follow us on Facebook and Instagram to stay updated on what to do with your brace and information about the practice.

Thank you for your patience and understanding during this time and we look forward to seeing you all again soon!

Stay Safe

Drs Andrew & Simon Toms and the team at OSP